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 The
following is a list of the individual titles of units found in
the home study course. Each unit is written to be easy to
understand. When a student calls about a study question,
Dr. Kloss and other staff members determine if the material was
explained properly in the course. After years of refinement,
there are very few questions left unanswered by most students. As
always, students may call NAMS and speak to Dr. Kloss or another
funeral director about any particular material that they are interested
in.
Lessons are rewritten from time to time by Dr Kloss’ doctoral students.
Unit 1 ROLE OF THE FUNERAL PROFESSIONAL
Explains what the profession is all about, and how to fit in. Basic vocabulary, and crime concerns also discussed. This lesson helps the student identify what he or she will gain from a career in funeral service, and what the community in general expects.
Unit 2 HISTORY OF THE FUNERAL PROFESSION
It is important that the student understand how the roots of funeral service affect today’s customs and traditions. Ancient Egyptian and other rites are covered, as well as ethnic variations on traditional rites. You will enjoy this light look at the customs of days gone by.
Unit 3 THE MODERN MORTUARY
Dr. Kloss explains the purpose, function, and methodology of funeral service in the new millenium outlying how funeral homes make a profit, and what to look for in homes you hope to be associated with. How to take a “death call” is taught. Do
you know the six things you ALWAYS take on a death call. Some of them may surprise you.
Unit 4 CASKETS
Everything you need to know, boiled down to as few pages as possible. Construction, materials manufacturing, terminology sizes and finishes. You will be a casket expert after a few hours reading this very special material. The casket and its merchandising define the profession.
Unit 5 BURIAL VAULTS
This is one of the most mis-understood items of funeral merchandise available. Your lesson is a complete guide to understanding the fundamentals of construction, materials, costs, and purposes of the outer container. Be prepared for some surprises here.
Unit 6 SELLING FUNERAL GOODS
Merchandising is the key to profitable funeral business. You
can help no family if you are not in business, and staying in business requires
a good cash flow. Dr. Kloss is one of the leading experts in the country in funeral merchandising, and he tells all his secrets in a unit that is more like a business plan than a textbook. You can be the most knowledgeable marketer in you company with this information not available elsewhere.
Unit 7 OFFICE PROCEDURES
Forms are the way business keeps flowing, and there are several found only in funeral homes. Know what goes where, what questions to ask and what to do with the information gathered. This lesson also covers government-required forms. Running a funeral home back office is a profession unto itself. The most valuable employee is the one who can fill-in for any position.
Unit 8 VA and SOCIAL SECURITY FORMS
Here is another skill that will make employers look long and hard at your resume. Most
firms have very few people who complete these forms, even though they are quite
basic. Who would you hire…
Unit 9 WRITING DEATH NOTICES
Each locale has its own peculiarities in death notices. They go from being free to costing hundreds of dollars. We teach you every type, and how to determine what is right in each situation. Good skills for productive employees. Impress the heck out of your family when aunt Sarah finally dies.
Unit 10 FUNERAL HOME ADVERTISING
Another specialty of Dr. Kloss, advertising is very important and yet very confusing to some firms. This lesson teaches you how to determine your firms’ needs, and how to fill those needs without emptying the bank account.
Unit 11 GRIEF COUNSELING
This lesson was written by one of the foremost experts in the country. This topic is only discussed among the top employees in a funeral service firm. As a CMT you will be well informed on procedures, and practices of counseling. This is what separates the car washers from the ones the families seek out.
Unit 12 PRE-NEED SALES
If you are interested in making lots of money in funeral service, pre-need is for you! The tide turned about ten years ago, and pre-need is what separates firms hat “get by” from firms that excel. Written by a Florida pre-need expert, this lesson tells all, and shows you how to succeed.
Unit 13 BASIC FUNERAL DIRECTING
Do you know the eight things you NEVER do when driving a car in a funeral procession? What are the dozen things to do around the mortuary before a funeral begins. Hundreds
of questions answered in this vital lesson. What to wear, how to act, what to say...it’s all here.
Unit 14 RELIGION IN FUNERAL SERVICE
Want to get in trouble? Roll the casket into church wrong. Want to be a protocol expert? Read this lesson over and over. The smallest things make the biggest difference. You can benefit from thousands of funerals experience in a short time with this material.
Unit 15 FUNERAL SERVICE LAW
Like every other profession, there are specific laws, rules, ordinances, and regulations dealing with funerals. In one state there are no licenses, even for embalmers. In another state you need a license to make a removal. Know
what you can do legally it’s usually a lot more that you think!
Unit 16 CEMETERIES
Ever wonder how a cemetery has the money to cut the grass? Cemeteries make a profit, even though they are usually non-profit associations. Interesting stuff, made simple so you can easily understand how things work. Know when a pro turns off the hearse head lights.
Unit 17 REMOVING THE DECEASED
Do you know the five questions to ask yourself before removing deceased person from a residence? What is done differently at a hospital? There are several points to consider, and precautions to take. Knowledge builds confidence. Stay safe, be a professional.
Unit 18 EMBALMING-ANATOMY
Learning basic anatomy is the foundation on which your knowledge of embalming must be built. Dr.
Kloss includes what a technician should know, and teaches the material in a straightforward
manner that makes learning fun.
Unit 19 EMBALMING PROCEDURES
Nothing is held back. Dr. Kloss explains procedures, safety, instruments, machinery, and fluids. After mastering this material, the student is fully prepared to assist the experienced embalmer in every phase of the operation. Many NAMS grads go on to become licensed embalmers.
 As you can see, little has been left out. This course is the product of 20 years of funeral service practice and 14 years of funeral service education by one of the most respected names in funeral service today.
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